Frequently Asked Questions
Everything you need to know about shopping pre-loved luxury and vintage fashion.
Are all items on Dct Vintage authentic?
Yes, authenticity is our top priority. Every item undergoes a rigorous multi-step inspection process by our in-house experts to ensure it meets our high standards before being listed.
What is the condition of your vintage pieces?
We source high-quality vintage items. Each product page includes a detailed description of the item's condition, ranging from 'Pristine' to 'Fair', including notes on any visible wear or unique characteristics.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window for most items. The product must be returned in its original condition with all Dct Vintage security tags attached to be eligible for a full refund.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes which are the responsibility of the customer.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.